Customer experience is our passion.
Standard FAQ
Your Global Account is where you display all of the information for your main account such as your phone number, address, admin, email, DOT info, etc.
- Click your name in the top right corner.
- Click “Settings” from the drop down that appears.
- You will see “Global Account.” Click on that tab and select “Edit Global Settings.”
- Change/add what’s necessary and click save.
Home terminals locate your office(s) on a map. If you have multiple offices in different time zones, creating home terminals and assigning vehicles to each terminal will prevent your driver from “losing time” when entering a different time zone.
- Click your name in the top right corner.
- Click “Settings” from the drop down that appears.
- You will see “Home Terminal.” Click that tab.
- Enter your address and click “Save.”
- A pop-up will appear where you can fill out the terminal name, radius, and time zone.
- Click “Save changes.”
A geofence is a custom area you set on the map in order to get notifications.
- Below the “Map” tab you will see “Map Tracking.” Click on the drop down and select “Geofence.”
- Put in the address that you want to set a geofence around.
- Select the circle icon if you want your geofence in a circle shape OR select the square shape if you’d like to create your own shape.
- Select the color of the geofence and click “Save.”
- Enter a geofence name, description (optional), and select the vehicles that you want applied to this geofence.
- Select which alert you’d like to recieve, when vehicles enter and/or exit.
- You can also set a speed limit within the geofence and be notified if anyone passes the speed limit you have set.
- Input the email address(es) or phone number(s) to which notifications will be sent and click “Save.”
- Click on the “Geofence” tab to see the data generated from the geofence you created.
To add a driver account, follow the steps below:
- Select the drop down from your name on the right hand corner.
- Select “Settings” from the drop down.
- Select the “Driver” tab.
- Click on “Register New User.”
- To complete driver settings, click “Next Page.”
- To complete driver ELD settings, click “Save.”
By setting your own parameters, you can customize the alerts you receive.
- Click on your name in the top right corner.
- Click on “Settings” from the drop down that appears.
- Select “Device” on the left side of the screen (below “Account”).
- For each specific vehicle, you will need to click on the “Edit” icon.
- Select the “Alarm” tab and click “Edit Vehicle Setting.”
- Select alarm settings for speed, rpm, DTC, plugged/unplugged, etc., and click “Save.”
By setting your own parameters, you can customize the alerts you receive.
- Click on your name in the top right corner.
- Click on “Settings” from the drop down that appears.
- Select “Device” on the left side of the screen (below “Account”).
- For each specific vehicle, you will need to click on the “Edit” icon.
- Select the “Alarm” tab and click “Edit Vehicle Setting.”
- Select alarm settings for speed, rpm, DTC, plugged/unplugged, etc., and click “Save.”
Vehicle groups are created and used so an organization can track a group of vehicles that travel to a particular destination. This feature is especially handy for customers with larger fleets.
- Click your name in the top right corner.
- Click “Settings” from the drop down that appears.
- You will see “Vehicle Group.” Click on that tab.
- Click “Register New Group” and add a group name.
- Select “Device” on the left side of the screen (below “Account”).
- For each specific vehicle, you will need to click on the “Edit” icon.
- Select the “Vehicle Info” tab and click “Edit Vehicle Setting.”
- Select “Assign To.” From the drop down, select the group name you created and save changes.
- Click your name in the top right corner.
- Click “Settings” from the drop down that appears.
- Select “Device” on the left side.
- Click the “Edit” icon on the right.
- Select “Edit Device Setting.”
- Select the “Vehicle Info” tab.
- Edit vehicle settings.
- Change vehicle name and click “Save.”
To add an admin account, follow the steps below:
- Select the drop down from your name in the right hand corner.
- Select “Settings” from the drop down menu.
- Select the “Admin” tab.
- Click on “Register New User.”
- Complete admin settings and hit “Save.”
Yes, you can customize HOS, mark a driver as exempt, enable yard movement, and enable personal conveyance.
- Click on your name on the top right corner.
- Click “Settings” from the drop down that appears.
- Select “Account” on the left side of the screen (above “Device”).
- For each driver, you will need to click on the “Setting” icon individually to change the settings.
- Click “Driver ELD Setting.”
- Click “Edit Account Setting.”
- Make necessary changes and click “Save.”
Not seeing what you’re looking for?
Give us a call or send an email:
(833) 66-FLEET
Support@FleetUp.com