Last updated February 1, 2018
How do we collect and use information?
Our primary goals in collecting information are to provide and improve our Services, to administer your use of FleetUp Services (including your Account, if you are an Account holder), and to enable you to enjoy and easily navigate our Services.
Account Information and Information Provided by You/Your Organization. When you submit your information to download a file, request a demonstration or trial, or create a FleetUp Account, we’ll collect certain information that can be used to identify you, such as your name, phone number, email address, and office addresses (“Personally Identifiable Information” or “PII”). We may also collect certain information that is not PII because it cannot be used by itself to identify you, such as your DOT number, carrier name and cycle rule. Further, we receive and store any other information that you knowingly provide to us.
Information Related to Use of FleetUp Services. Our servers automatically record certain information about how Account holders, and any other End Users, (“Users”) use our Services (we refer to this information as “Log Data”). Log Data may include information such as a User’s Internet Protocol (IP) address, browser type, operating system, the web page that a User was visiting before accessing our Services, the pages or features of our Services to which a User browsed and the time spent on those pages or features, the links on our Services that a User clicked on, driving logs entered into FleetUp Services, documents uploaded to FleetUp Services, messages exchanged on FleetUp Services and other statistics. We use this information to administer FleetUp Services and we analyze (and may engage third parties, such as Google Analytics, to analyze) this information to improve and enhance FleetUp Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences. We may use a person’s IP address to fight spam, malware and identity theft. We also use the IP Address to generate aggregate, non-identifying information about how our Services are used.
Location Information. In some cases we collect and store information about where you are located, such as by converting your IP address into a rough geolocation or through GPS or wireless network triangulation. We may use location information to improve and personalize our Services for you (for example, by helping you complete your driving logs).
Communications and Offers. We may communicate with you via email or through FleetUp Services. For example, we may send you promotional email offers on behalf of other businesses, or email you about the use of FleetUp Services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services. If you do not want to receive email communications from us, please indicate your preference by emailing email@example.com.
What Information Do We Share With Third Parties?
We will not share any PII that we have collected from you except as described below:
Information Shared with Our Service Providers. We may engage third party service providers to work with us to administer and provide FleetUp Services. These third-party service providers have access to your PII only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your PII for any other purpose. For example, we may use a payment processing company to receive and process your credit card transactions for us. Unless we tell you differently, our service providers do not have any right to use the PII or any of Your Data that we share with them beyond what is necessary to assist us.
Information Shared with Third Parties. We may share aggregated information and non-identifying or de-identified information with third parties for industry analysis, demographic profiling and other similar purposes. We share your driving logs and documents only with your consent (e.g., with those user you connect with on FleetUp Services or share Your Data with via email or fax from FleetUp Services).
Information Shared with Affiliated Businesses and Partners. In certain situations, businesses or third party websites with whom we’ve partnered or affiliated with may sell or provide products or services to you through or in connection with FleetUp Services (either alone or jointly with us) or we may provide FleetUp Services in connection with such partner or affiliated business’ other products and services. In the event that you are receiving products or services from one of our partners or affiliated businesses, we may share Your Data and/or your PII for such services to be provided. For example, we may partner with a business who needs access to your driving data and your PII in order to provide you with certain fueling or insurance services, or we may partner with a reseller of our products and services from whom you are receiving other products and services.
We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to a partner or affiliated website or business, please review all such business’ or websites’ policies and any agreements between you and such affiliated website, partner or business.
If you authorize us to, consent to us to, or otherwise select or use a third-party service for which we deem it necessary to share your PII or Your Data with a third-party, affiliated business or partner through the Site or FleetUp Services, we may share your PII or Your Data.
Further, if you authorize or consent to a third party’s receipt Your Data or your PII, we may rely on a representation from that third party that you have authorized such third party to receive Your Data or your PII.
User Profiles and Submissions. Your user profile information contains your name, location, email address and phone number associated with your Account and profile (“User Profile Information”). This User Profile Information may be displayed to other users, such as Fleet Users, with whom you connect. Your name and User Profile Information may also be displayed to others when you send messages through FleetUp Services. We do not control the policies and practices of any of our users, Fleet Users or any other third party sites or services.
Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including PII, is considered to be a business asset. As a result, if we go out of business or enter bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, your PII and Your Data may be disclosed or transferred to the third-party acquirer in connection with the transaction.
Information Disclosed for Our Protection and the Protection of Others. It is our policy to protect you from having your privacy violated through abuse of the legal systems, whether by individuals, entities or government, and to contest claims that we believe to be invalid under applicable law. However, it is also our policy to cooperate with government and law enforcement officials and private parties. Accordingly, we reserve the right to disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary: (i) to satisfy or comply with any applicable law, regulation or legal process or to respond to lawful requests, including subpoenas, warrants or court orders; (ii) to protect our property, rights and safety and the rights, property and safety of third parties or the public in general; and (iv) to prevent or stop activity we consider to be illegal or unethical.
The Security of Your Information
We take reasonable measures to protect the information that we collect from or about you (including your PII) from unauthorized access, use or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.
Links to Other Sites
Modifying Your Information
You can access and modify the PII associated with your Account by changing your “account settings” on the Site or the App. If you want us to delete your PII and your Account, please contact us at firstname.lastname@example.org with your request. We’ll take steps to delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records or as otherwise required by law.
Our Policy Toward Children
As noted in our Terms of Services, our Services are not directed to children under 13 years of age, and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13-years-old, we will take steps to delete such information from our files as soon as possible.