A: Visit FleetUp.com/terms-of-service/.
Payment and Contracts
What is FleetUp’s cancellation policy?
A: To cancel your contract, send FleetUp written notice of intent not to renew at least thirty days prior to the expiration of any existing term.
Can I downgrade my service due to financial hardship?
A: Our goal is to give you the ultimate customer experience. We understand that some things are beyond your company’s control. Should you need to discontinue your subscription, contact your Customer Success Specialist.
Instead of paying a monthly bill, can I pay for an entire year upfront?
A: Yes, we’ll create an invoice and send it to you. Next year, before auto-renewal, we’ll ask if you want to pre-pay again or make monthly payments.
What happens if I pay my bill late?
A: If you haven’t paid your bill for 90 days, your devices and account will be shut down. Your bill will be sent to collections if you don’t make partial or full payment of your balance.
Can I pay my bill before it’s due?
A: Yes.
When is my bill due?
A: Your bill is due every month on the date that your contract was signed.
How can I pay my bill?
A: We accept auto-pay, checks, and “payment link” with debit cards, credit cards, or bank account numbers.
How does FleetUp send invoices?
A: We send a monthly invoice to your email.
When is my first payment due?
A: Your first payment will be due 30 days after you signed your contract.