A: Customers who opt out of our professional services program still receive strong training and onboarding support.
After your devices have been delivered and your account has been activated, your Customer Success Specialist will set up a remote training and onboarding screen-share session for the FleetUp Performance Platform and/or FleetUp Mobile App. Any administrators or drivers who will use the system are encouraged to attend this session.
During quarterly health checks, your Customer Success Specialist will ask if you’ve hired any new team members or if you would like any further training. Together, you can schedule additional remote training screen-share sessions.
If you have a question, our Customer Success Specialists are available 24/7 via phone (833-66-FLEET), email (email@example.com), and chat (go to FleetUp.com and click on the gold chat bubble at the bottom right of the screen).
We also offer a number of guides and how-to resources. Visit our support page to download the FleetUp Mobile User Guide, learn how to set up your FleetUp account, learn administrative tips and tricks, and view our Support FAQ.