A: If contracts are signed before 2 pm PST, devices will be shipped that day. If contracts are signed after 2 pm, devices will be sent the next business day.

A: Yes. The extra shipping fee will be added to your monthly invoice.

A: We need to know:

• Which products you want.
• How many products you want.
• Your delivery address.
• Your delivery address.
• A primary contact’s name, phone number, and email address.
• If you’re receiving our 3NW (Intelligent ELD), we need the VIN number of the vehicle in which it will be installed. (If you don’t have the vehicle’s VIN number, we can use its year, make, and model).

A: 3 to 7 days after your contracts are signed, devices will be installed and sending data to your FleetUp Performance Platform.

A: Our data is hosted by Amazon Web Services (AWS), the market leader in cloud ecosystems with the industry’s most comprehensive security and compliance controls.

A: Our lead engineering team is in San Jose, California. We have additional teams in Los Angeles, South Korea, China, and Ukraine. Because the department is spread all over the globe, a team is always in the office, 24 hours a day, 365 days a year. Our 24-hour engineering cycle not only keeps our systems safe – it’s why we build new technology faster than any of our competitors.

A: Bluetooth has an unstable connection, loses data, and is much more vulnerable to hacking.

A: Our newest units use 4G. Our engineers are currently developing 5G products.

A: In case of failure, our failover system automatically switches servers. We also have engineering teams in the US, South Korea, Ukraine, and China – so the department is on the clock 24 hours a day, 365 days a year. In cases of emergency, our automated pager duty system calls team members until someone picks up the phone.

A: Our system includes multiple components, each with their own failsafe capabilities. Our cloud infrastructure has servers distributed in multiple zones to have zero data loss during outages in any geographical area, or due to high data transfers. In addition, our servers are designed to automatically scale based on the usage to avoid latencies and data loss. Data integrity is the key focus in our architecture and implementation to ensure our customers’ data is protected at all costs.

A: We use AWS Cognito. For all applications that don’t integrate with AWS Cognito, we encrypt passwords.

We use several systems – AWS API Gateway, AWS System Manager, and Security Group in EC2. We constantly upgrade all of our systems in order to maintain our status as the industry’s most secure technology platform.

A: Yes, you can read about the details of our easy-to-use open API here: FleetUp’s Open API. Learn how one of our customers, BOB Rental, added our tools to their in-house platform Case Study Bob Rental: https://fleetup.com/wp-content/uploads/2019/11/Case-Study-Bob-Rental.pdf

A: Yes, our engineers will work with you to integrate with any TMS system.

A: Yes, we have a colocation within our server zone.

A: Yes, FleetUp’s plug-and-play devices take just minutes to install.

A: Yes, nearly all of our devices are easy to conceal. Even our Intelligent ELD, which plugs directly into vehicles’ OBD ports, can be attached to splitter cables and hidden in dashboards.

A: In the US, we use our own full-time specialists. Outside of the US, we source the best third-party installers who know how to install all of our equipment quickly and correctly. FleetUp reserves the right to use third-party installers.

A: Customers who opt out of our professional services program still receive strong training and onboarding support.

After your devices have been delivered and your account has been activated, your Customer Success Specialist will set up a remote training and onboarding screen-share session for the FleetUp Performance Platform and/or FleetUp Mobile App. Any administrators or drivers who will use the system are encouraged to attend this session.

During quarterly health checks, your Customer Success Specialist will ask if you’ve hired any new team members or if you would like any further training. Together, you can schedule additional remote training screen-share sessions.

If you have a question, our Customer Success Specialists are available 24/7 via phone (833-66-FLEET), email (info@fleetup.com), and chat (go to FleetUp.com and click on the gold chat bubble at the bottom right of the screen).

We also offer a number of guides and how-to resources. Visit our support page to download the FleetUp Mobile User Guide, learn how to set up your FleetUp account, learn administrative tips and tricks, and view our Support FAQ.

A: Yes!

A: Your first payment will be due 30 days after you signed your contract.

A: Your bill is due every month on the date that your contract was signed.

A: To cancel your contract, send FleetUp written notice of intent not to renew at least thirty days prior to the expiration of any existing term.

A: If you haven’t paid your bill for 90 days, your devices and account will be shut down. Your bill will be sent to collections if you don’t make partial or full payment of your balance.

A: Visit FleetUp.com/terms-of-service/.

A: We send a monthly invoice to your email.

A: We accept auto-pay, checks, and “payment link” with debit cards, credit cards, or bank account numbers.

A: Yes.

A: Our goal is to give you the ultimate customer experience. We understand that some things are beyond your company’s control. Should you need to discontinue your subscription, contact your Customer Success Specialist.

A: Yes, we’ll create an invoice and send it to you. Next year, before auto-renewal, we’ll ask if you want to pre-pay again or make monthly payments.

A: All of our devices will run for at least 90 days without needing to be recharged. Total battery life depends on the device’s frequency of movement and frequency of GPS pings. Solar power and hard-wired powering options are also available.

A: Yes, administrators can set custom speed limits and create text and/or email alerts. If administrators want to set different speed limits in specific locations, they can create geofences and customize those locations’ alerts.

A: Yes, all of our reports are customizable. Whether you want to change the date on which you receive the reports, the date range that reports analyze, or the specific data each report includes, our intuitive platform is easy to personalize.

A: Yes. Drivers can use our system to navigate and implement the HOS sleeper berth provision.

A: Our specialists will travel to your location and install any devices and cables required.

Implementation: Our specialists will configure a solution designed specifically for your business goals, integrate our tools with any third-party systems, train your staff on our solution, and deploy the solution throughout your business.

Our trainers will travel to your location and deliver face-to-face, hands-on training. They’ll teach your staff how to use our devices, navigate our platform, and implement our actionable insights.

Safety & Compliance: Our specialists will administer your safety and compliance services. Services include: Driver coaching, suggesting log edits, assigning UDRs, maintaining driver scorecards, delivering weekly reporting, and more.

Account Administration: Our specialists will administer your accounts. Services include: Home terminal set-up, mileage changes, geofence creation, alert set-up, vehicle group edits, adding and deleting drivers, and more.

Fleet Administration: Our specialists will proactively support your fleet’s administrative team. Services include: Fuel waste coaching, vehicle fault code escalation, driver efficiency maximization, e-maintenance scheduling, driver scorecard reporting, time card maintenance, and more.

Feature Development: Our engineers will work with you to develop the custom feature your business needs.

A: Onsite implementation costs $1,600 per day with a 3-day minimum and an additional travel, food, and lodging cost of $1,000 per day. Remote implementation costs $1,200 per day with a 3-day minimum.

$1,200 per trainer per day with a 2-day minimum and an additional transportation, food, and lodging cost of $1,000.

Safety & Compliance: Pricing varies based on fleet size. 0 to 49 vehicles: $250 per month. 50 to 250 vehicles: $500.00 per month. 250 to 750 vehicles: $1,000 per month. 751 to 1,500 vehicles: $1,500 per month. 1,501 to 3,500 vehicles: $2000 per month. 3,501 to 7,000 vehicles: $3000 per month. 7,000 and above: $4000 per month.

Account Administration: Pricing varies based on fleet size. 0 to 49 vehicles: $250 per month. 50 to 250 vehicles: $500.00 per month. 250 to 750 vehicles: $1,000 per month. 751 to 1,500 vehicles: $1,500 per month. 1,501 to 3,500 vehicles: $2000 per month. 3,501 to 7,000 vehicles: $3000 per month. 7,000 and above: $4000 per month.

Fleet Administration: Pricing varies based on fleet size. 0 to 49 vehicles: $250 per month. 50 to 250 vehicles: $500.00 per month. 250 to 750 vehicles: $1,000 per month. 751 to 1,500 vehicles: $1,500 per month. 1,501 to 3,500 vehicles: $2000 per month. 3,501 to 7,000 vehicles: $3000 per month. 7,000 and above: $4000 per month.

Feature Development: Contact your FleetUp Customer Success Specialist to discuss feature development processes and pricing.

Installation service costs are subject to change and must be approved by FleetUp’s Senior Director of Global Customer Operations.