Frequently Asked Questions
Thinking about using FleetUp?
Learn what happens after you join the family.
Browse this FAQ to learn how we’ll support your business.
A: Yes, nearly all of our devices are easy to conceal. Even our Intelligent ELD, which plugs directly into vehicles’ OBD ports, can be attached to splitter cables and hidden in dashboards.
A: Yes, FleetUp’s plug-and-play devices take just minutes to install.
A: We offer all three! Our phone number is (833)66-FLEET, our email is support@fleetup.com, and you can reach us online by going to FleetUp.com and clicking the gold message icon in the bottom right corner. Learn more about our Customer Success Specialists here: Support from FleetUp
A: 3 to 7 days after your contracts are signed, devices will be installed and sending data to your FleetUp Performance Platform.
A: We need to know:
- Which products you want.
- How many products you want.
- Which services you want.
- Your delivery address.
- A primary contact’s name, phone number, and email address.
- If you’re receiving our 3NW (Intelligent ELD), we need the VIN number of the vehicle in which it will be installed. (If you don’t have the vehicle’s VIN number, we can use its year, make, and model).
A: Yes. The extra shipping fee will be added to your monthly invoice.
A: If contracts are signed before 2 pm PST, devices will be shipped that day. If contracts are signed after 2 pm, devices will be sent the next business day.
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