FAQ

Frequently Asked Questions

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A: Yes, you can read about the details of our easy-to-use open API here: FleetUp’s Open API.

Learn how one of our customers, BOB Rental, added our tools to their in-house platform Case Study Bob Rental: https://fleetup.com/wp-content/uploads/2019/11/Case-Study-Bob-Rental.pdf

A: Yes!

A: All of our devices will run for at least 90 days without needing to be recharged. Total battery life depends on the device’s frequency of movement and frequency of GPS pings. Solar power and hard-wired powering options are also available.

A: Yes, administrators can set custom speed limits and create text and/or email alerts. If administrators want to set different speed limits in specific locations, they can create geofences and customize those locations’ alerts.

A: Yes. Drivers can use our system to navigate and implement the HOS sleeper berth provision.

A: Yes, all of our reports are customizable. Whether you want to change the date on which you receive the reports, the date range that reports analyze, or the specific data each report includes, our intuitive platform is easy to personalize.

A:

Onsite implementation costs $1,600 per day with a 3-day minimum and an additional travel, food, and lodging cost of $1,000 per day. Remote implementation costs $1,200 per day with a 3-day minimum.

$1,200 per trainer per day with a 2-day minimum and an additional transportation, food, and lodging cost of $1,000.

Safety & Compliance: Pricing varies based on fleet size. 0 to 49 vehicles: $250 per month. 50 to 250 vehicles: $500.00 per month. 250 to 750 vehicles: $1,000 per month. 751 to 1,500 vehicles: $1,500 per month. 1,501 to 3,500 vehicles: $2000 per month. 3,501 to 7,000 vehicles: $3000 per month. 7,000 and above: $4000 per month.

Account Administration: Pricing varies based on fleet size. 0 to 49 vehicles: $250 per month. 50 to 250 vehicles: $500.00 per month. 250 to 750 vehicles: $1,000 per month. 751 to 1,500 vehicles: $1,500 per month. 1,501 to 3,500 vehicles: $2000 per month. 3,501 to 7,000 vehicles: $3000 per month. 7,000 and above: $4000 per month.

Fleet Administration: Pricing varies based on fleet size. 0 to 49 vehicles: $250 per month. 50 to 250 vehicles: $500.00 per month. 250 to 750 vehicles: $1,000 per month. 751 to 1,500 vehicles: $1,500 per month. 1,501 to 3,500 vehicles: $2000 per month. 3,501 to 7,000 vehicles: $3000 per month. 7,000 and above: $4000 per month.

Feature Development: Contact your FleetUp Customer Success Specialist to discuss feature development processes and pricing.

Installation service costs are subject to change and must be approved by FleetUp’s Senior Director of Global Customer Operations.

A:

Our specialists will travel to your location and install any devices and cables required.

Implementation: Our specialists will configure a solution designed specifically for your business goals, integrate our tools with any third-party systems, train your staff on our solution, and deploy the solution throughout your business.

Our trainers will travel to your location and deliver face-to-face, hands-on training. They’ll teach your staff how to use our devices, navigate our platform, and implement our actionable insights.

Safety & Compliance: Our specialists will administer your safety and compliance services. Services include: Driver coaching, suggesting log edits, assigning UDRs, maintaining driver scorecards, delivering weekly reporting, and more.

Account Administration: Our specialists will administer your accounts. Services include: Home terminal set-up, mileage changes, geofence creation, alert set-up, vehicle group edits, adding and deleting drivers, and more.

Fleet Administration: Our specialists will proactively support your fleet’s administrative team. Services include: Fuel waste coaching, vehicle fault code escalation, driver efficiency maximization, e-maintenance scheduling, driver scorecard reporting, time card maintenance, and more.

Feature Development: Our engineers will work with you to develop the custom feature your business needs.

A: Customers who opt out of our professional services program still receive strong training and onboarding support.

After your devices have been delivered and your account has been activated, your Customer Success Specialist will set up a remote training and onboarding screen-share session for the FleetUp Performance Platform and/or FleetUp Mobile App. Any administrators or drivers who will use the system are encouraged to attend this session.

During quarterly health checks, your Customer Success Specialist will ask if you’ve hired any new team members or if you would like any further training. Together, you can schedule additional remote training screen-share sessions.

If you have a question, our Customer Success Specialists are available 24/7 via phone (833-66-FLEET), email (info@fleetup.com), and chat (go to FleetUp.com and click on the gold chat bubble at the bottom right of the screen).

We also offer a number of guides and how-to resources. Visit our support page to download the FleetUp Mobile User Guide, learn how to set up your FleetUp account, learn administrative tips and tricks, and view our Support FAQ.

A: In the US, we use our own full-time specialists. Outside of the US, we source the best third-party installers who know how to install all of our equipment quickly and correctly. FleetUp reserves the right to use third-party installers.

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