Improve Field Technician Safety
Field technicians spend most of their working hours in remote job locations, far from oversight. How can managers be sure remote staff follows protocol?
A tip sheet for the services industry.
When employees are unsupervised, training isn’t enough. Protect your organization with smart safety strategies.
Reduce Risk with
6 Protective Practices
What managers can do now.
Field service companies face unique challenges. Employees are constantly on the road, often visiting multiple job sites every day. They spend far more time in the field than they do face-to-face with supervisors.
They’re also doing work that is often dangerous – climbing on top of roofs, operating heavy machinery, rewiring electrical systems, and more.
Even if your operation has great safety training, it’s impossible to know that your field technicians are always following protocol when they’re on the clock. If they’re not – and things go wrong – the consequences can be devastating.
Improve your organizational safety with these six practices.
What are unusual risks your technicians face? For example, landscapers in Arizona are more likely to suffer dehydration than those in Maine. Identify hazards unique to your organization.
If technicians are working solo, they need to know exactly what steps to take – and who to contact – if things go wrong. Centralize emergency processes with a mobile app made for your industry.
Managers shouldn’t just be evaluated based on the number of jobs their techs get done. Techs shouldn’t just be evaluated based on how fast they work. Add a “Safety” score to job evaluations.
As the technology and economy evolves, so do the risks employees face in the field. By empowering staff to report the hazards they find, you’ll learn about new issues before they cause problems.
If your field technicians spend a lot of working hours on the road, you need to know how they’re driving. Use a driver monitoring technology to catch bad drivers before they make your company liable for an accident.
Management that doesn’t model good behavior encourages bad behavior. And if you have time, surprise spot checks will encourage technicians to stay on their toes.
A Mobile App Made for a Mobile Workforce
The best way to make sure safety protocol is followed is to stay in close contact with your staff.
FleetUp Mobile is an app built for businesses that need to stay connected to their in-the-field staff. With features including chat, job assignments, documentation, and more, it’s the field service industry’s best communication tool.
Driver Safety Scorecards for Technicians Behind the Wheel
Technically, your employees might not be professional drivers – but they do spend a lot of on-the-clock time on-the-road.
If your employees are driving during working hours, your company might be liable for accidents they cause – even if they’re not driving a company car.
The only way to know that remote employees are driving safely is to use a driver monitoring technology like FleetUp’s Driver Safety Scorecards. This tool will show you which drivers engage in which bad habits – and help your business avoid unnecessary risk.
